MCW 365 Terms & Conditions — complete information on your rights and responsibilities.

MCW 365 (hereinafter referred to as the "Platform") is an internationally licensed online betting and gaming service provider. You are required to read and agree to the following Terms and Conditions before using this Platform.

• These Terms & Conditions form a legally binding agreement between MCW 365 and its users.
• MCW 365 reserves the right to update these terms at any time. Members will be notified of any changes.
• Accessing the platform constitutes acceptance of these Terms and Conditions.
• Users must be at least 18 years of age to access MCW 365's services.
• It is the user's responsibility to ensure that using the platform complies with the laws of their country or region.

Accurate and truthful information is required to open an account on MCW 365. Providing false details is strictly prohibited and may result in account termination.

1. Each individual may register one account only. If multiple accounts are found under the same person, all accounts will be closed.
2. The name, mobile number, email address, and date of birth provided at registration must be accurate.
3. It is your responsibility to keep your account password and login credentials confidential. MCW 365 will not be liable for any losses resulting from sharing them with others.
4. If your contact details change, please update your account information promptly.
5. MCW 365 will never ask for your password via email or phone. If you receive such a request, report it to our support team immediately.
6. Accounts with no activity for an extended period (over 365 days) may be marked as inactive.

MCW 365 supports transactions via bKash, Nagad, Rocket, and other approved payment methods. All financial transactions are processed through secure, encrypted connections.

• Minimum deposit starts from ৳300. Maximum limits vary depending on account type and verification level.
• Withdrawal requests are typically processed within 10 minutes to 24 hours.
• Only payment methods registered in your own name may be used. Payments made through third parties are strictly prohibited.
• KYC verification must be completed before any withdrawal can be processed.
• MCW 365 may place a hold on withdrawals pending additional review if a transaction appears suspicious.
• Bonus balances cannot be withdrawn until the wagering requirements have been fully met.
• It is recommended to use the same payment method for both deposits and withdrawals.

To enjoy MCW 365's bonus offers, the specific terms of each bonus must be met. Terms vary between bonuses — full details are provided alongside each offer.

1. Wagering Requirement: Bonuses must be wagered a specified number of times before withdrawal (e.g., 10x means a ৳1,000 bonus requires ৳10,000 in bets). Only then will the bonus convert to withdrawable cash.
2. Bonus validity period: Each bonus is valid for a limited time only. Once expired, the bonus is automatically cancelled.
3. One bonus, one time: The same bonus cannot be claimed more than once unless explicitly stated otherwise.
4. One bonus per account: Only one welcome bonus is allowed per household, device, or IP address.
5. Bonus abuse is prohibited: Opening multiple accounts or placing artificial bets to claim bonuses is strictly prohibited.
6. MCW 365's discretion: MCW 365 reserves the right to cancel any bonus, particularly in cases of terms violation.

Placing bets on MCW 365 is subject to general betting rules. Once a bet is confirmed, it typically cannot be changed or cancelled.

• Always double-check the odds and stake amount before confirming a bet.
• MCW 365 reserves the right to void any abnormal odds issued due to technical errors or system faults.
• If an event is cancelled or suspended, bets will be settled in accordance with the applicable rules.
• MCW 365 is not liable for any losses incurred due to internet connectivity issues during live betting.
• Placing bets based on match-fixing or the use of insider information is strictly prohibited.
• Arbitrage betting across multiple accounts is strictly prohibited.

Certain activities are strictly prohibited on MCW 365 to keep the platform fair for everyone. These rules exist to protect all members.

• Creating multiple accounts or using another person's account.
• Opening an account with false information to claim bonus offers.
• Attempting to hack or crack the platform's systems.
• Placing bets using automated bots or software.
• Using the platform for money laundering or concealing the source of illegal funds.
• Harassment or inappropriate behaviour toward other members.
• Attempting to exploit technical errors to gain an unfair advantage.

MCW 365 conducts a KYC (Know Your Customer) verification process to ensure financial security. This is part of international financial compliance standards.

1. KYC verification must be completed before withdrawals can be made.
2. Required documents: National ID (NID) or passport, and proof of current address.
3. Submitted documents typically take 24–72 hours to verify.
4. If the information provided is inaccurate, KYC will be rejected and transactions will be placed on hold.
5. MCW 365 may request additional documents at any time, particularly in the case of large withdrawals.

MCW 365 believes gaming should be a source of entertainment — not a livelihood. We are committed to helping members build healthy gaming habits.

• You can set your own deposit limits, session limits, and loss limits at any time.
• Self-Exclusion: You can lock your account voluntarily for as little as 7 days or permanently.
• Cooling-Off Period: You have the option to take a temporary break from gaming.
• If you notice signs of gaming addiction, please reach out to our support team — we're here to help.
• For more details, please visit our Responsible Gaming View page.

MCW 365 takes the protection of your personal information extremely seriously. We use industry-standard SSL encryption and security technology to keep your data safe.

• Your personal information is never sold to third parties.
• User information may only be shared with authorities where required by legal obligation.
• Anonymised data may be analysed to help improve our services.
• For more details, please visit our Privacy Policy read.

MCW 365 reserves the right to update these Terms & Conditions at any time. Members will be notified of any changes as early as reasonably possible.

• For significant changes, members will be notified via email or in-app notification.
• Continued use of the platform after any changes constitutes acceptance of the updated terms.
• If you do not agree to the updated terms, you may request to close your account.

MCW 365 is committed to resolving any disputes or complaints through a fair and transparent process.

1. For any disputes, please contact our support team first — reach us at support@mcw365.im or via live chat.
2. An initial response will be provided within 72 hours of receiving a complaint.
3. In betting disputes, game log data will be treated as the final and definitive evidence.
4. If a resolution cannot be reached at the support level, an appeal may be submitted to the licensing authority.
5. In the event of a legal dispute, the laws of the country in which MCW 365 is licensed shall apply.

Either the user or MCW 365 may close an account, though the process differs depending on the circumstances.

• To close your account yourself, submit a request to support. If you have a remaining balance, please withdraw it beforehand.
• MCW 365 reserves the right to suspend any account without prior notice in the event of a terms violation.
• MCW 365 reserves the right to forfeit account balances in cases of fraud or dishonest activity.
• Legal obligations remain in effect even after an account is closed.
• A Self-Exclusion taken for Responsible Gaming reasons cannot be reversed before the period ends.