Whether it's about your account, payments, bonuses, betting, or security — you'll find all the answers right here. Search below or browse by category.
Find answers to all your questions about opening an account, logging in, resetting your password, and KYC verification on MCW 365.
Learn how to deposit or withdraw via bKash, Nagad, and Rocket — including processing times, limits, and troubleshooting.
Learn how to claim and use your welcome bonus, cashback, free bets, and referral bonuses.
Answers to questions about understanding betting odds, live betting, parlays, bet cancellation, and general sports-related queries.
FAQs on Live Casino, slots, RTP, fairness verification, and game rules.
Find everything you need here — app download, installation, updates, and troubleshooting technical issues.
Try different keywords or ask us directly via Live Chat.
Registration on MCW 365 takes just 2 minutes. On the registration page Enter your name, date of birth, mobile number, email, and password. Agree to the terms and conditions and click "Create Account" — that's all it takes. No document upload is required at the time of registration.
Only one MCW 365 account is allowed per person. Different individuals can register from the same device or IP address, but if one person holds two accounts, both will be suspended and the balance may be forfeited.
On the login page Click the "Forgot Password?" link. Enter your registered mobile number or email and a reset link/OTP will be sent to you. Then set your new password. If you run into any issues, reach out via Live Chat.
KYC verification is mandatory before making a withdrawal. This is for your security. Required documents:
KYC verification is typically completed within 24–48 hours.
Your email and mobile number can be updated from Account Settings, though verification will be required. To change your name or date of birth, contact the Support team — KYC documents may be needed.
There are two options to close your account: (1) For a temporary suspension Responsible Gaming section to set a cooling-off period or self-exclusion. (2) To permanently delete your account, submit a request to the Support team. Make sure to withdraw your balance before closing.
After several consecutive failed login attempts, your account will be automatically locked for 30 minutes. If the issue continues after that, you can have your account unlocked via Live Chat after verifying your identity.
You must be at least 18 years old to register on MCW 365. If an underage user is identified during KYC verification, the account will be permanently closed. We are committed to protecting minors.
MCW 365 supports all popular payment methods in Bangladesh:
Minimum deposit is ৳300.
BKash, Nagad, and Rocket deposits are typically credited within 1–5 minutes. Bank transfers may take 1–4 hours. Crypto deposits vary depending on blockchain confirmations. If it's been more than 15 minutes, please contact Support.
Mobile banking withdrawals are typically processed within 5–30 minutes. Bank transfers may take up to 24 hours. The minimum withdrawal is ৳500 and the daily maximum is ৳5,00,000. Withdrawals may be held if KYC verification is not complete.
First, check: (1) whether your KYC verification is complete, (2) whether the wagering requirement for your bonus has been met, and (3) whether your payment details are correct. If the issue persists, contact Live Chat with your transaction ID.
MCW 365 does not charge any fees on deposits. However, bKash or Nagad's own transaction fees may apply. There are also no charges from MCW 365's side for withdrawals.
Contact Live Chat as soon as possible and provide your transaction ID. Cancellation may be possible before processing begins. However, once a transfer has been sent, it may not be reversible — so always double-check the number before submitting a request.
Yes. Payment processing at MCW 365 runs 24/7. bKash and Nagad work around the clock. Bank transfers depend on banking hours, so some delays may occur outside of regular business hours.
Yes, MCW 365 supports USDT (TRC20 and ERC20). You can find your crypto deposit address in the payment section of your account. Your balance will be credited after network confirmation.
Yes, KYC verification is mandatory before your first withdrawal. This is to protect your account and prevent fraud. Once KYC is completed, you will not need to do it again.
A welcome bonus is automatically applied to your first deposit after registration — no promo code needed. You can get up to 100% on Sports and up to 150% on Casino. For full terms and conditions, Bonus page View.
Wagering means you must place a specified amount in bets using your bonus funds before you can withdraw. For example, if your bonus is ৳1,000 with a 10x wagering requirement, you need to wager ৳10,000 in total. You can track your progress in the bonus section of your account.
Yes, most bonuses are valid for 7–30 days. You can check the expiry date of a specific bonus in the Bonus section of your account. Any unused bonus will be cancelled once it expires.
Share your referral link or code with a friend. Once they successfully register and make their first deposit, you'll receive a ৳500 bonus. Your friend will also get a special welcome offer. Referral Code At the time of registration required.
The weekly cashback is usually credited every Monday. The amount is based on your net losses from the previous week. VIP members receive cashback at a higher rate.
Generally, only one active bonus is allowed at a time. You must complete or cancel your current bonus before claiming a new one. Note that cancelling a bonus may forfeit any associated winnings.
Logging in to MCW 365 every day automatically credits your daily check-in bonus. Log in for 7 consecutive days and the bonus amount increases each day. Miss a day and the streak resets back to zero.
MCW 365 offers betting on 30+ sports. The most popular include cricket, football, tennis, badminton, basketball, kabaddi, volleyball, E-Sports, and more. On the Sports page View all options.
Yes, Live Betting lets you place bets in real time while a match is in progress, with odds updating as the game unfolds. It's more thrilling than pre-match betting, but odds change fast — so make sure to act quickly.
MCW 365 uses Decimal Odds. For example, odds of 2.50 mean a winning ৳100 bet returns ৳250 (your original ৳100 plus ৳150 in profit). The higher the odds, the lower the probability of winning — but the bigger the payout if you do.
If a match is cancelled or abandoned, all stakes are refunded. If a suspended match resumes, bets remain valid. If the match does not take place within 48 hours, all bets are voided.
A parlay means placing bets on multiple matches at once. If all your selections are correct, you win a large payout — but if even one is wrong, you lose the entire bet. Adding multiple events to your bet slip will automatically bring up the parlay option.
Cash Out lets you settle a bet early, taking a partial or full return before the match ends. It's useful for locking in a profit or limiting a loss when the match situation shifts. Look for the Cash Out option on your active bets in the Live Betting section.
The minimum bet for Sports Betting generally starts at ৳20. Maximum bet limits vary by sport and market — typically ranging from ৳50,000 to ৳5,00,000. Limits for specific events are shown on the bet slip.
Log in to your account and go to the "Betting History" or "My Bets" section. There you can see full details of all active, settled, and cancelled bets. You can filter by date and sport type.
MCW 365 offers Live Baccarat, Roulette, Blackjack, Dragon Tiger, Hi-Lo, slot machines (500+), fishing games, crash games, lottery, and much more. Games from Evolution, Pragmatic Play, and Microgaming are all available. On the Games page View all.
RTP (Return to Player) refers to how much a game pays back over time. For example, an RTP of 96% means that for every ৳100 wagered, the average return is ৳96. Most slots on MCW 365 have an RTP between 95%–98%. You can find the RTP for each game on its info page.
No. The MCW 365 Live Casino is operated by internationally certified game providers. All games use a Certified Random Number Generator (RNG) and are regularly audited by independent third parties. Results are completely fair and untampered.
If you get disconnected, your game is safely saved on the server. Logging back in will resume it right where you left off. If you notice any issues with your bet or balance, contact Support with your transaction ID.
Yes, many slots offer a demo mode so you can try them out without real money. Free spins are also available through promotions. However, Live Casino games do not have a demo mode.
In Crash games, a multiplier keeps climbing and you need to cash out before it crashes. The higher the multiplier when you cash out, the more you win. If you don't cash out before the crash, you lose your bet.
Yes, Live Casino tables have a chat feature. You can communicate with the dealer and other players by typing. However, messages that violate game rules or are inappropriate may result in your chat being blocked.
The MCW 365 app is available for both Android and iOS. App Page Download directly from. Android users will need to install the APK (not available on the Play Store); iOS users can find it on the App Store.
Go to Settings > Security and enable "Unknown sources" or "Install unknown apps". Then tap the downloaded APK file to install. On Android 8+ devices, you may need to grant this permission from within your browser settings.
The MCW 365 app is approximately 40–60 MB. It supports Android 6.0+ and iOS 12+. It runs well on a 3G/4G connection, though a stable connection is recommended for Live Casino.
Yes, the MCW 365 app has all the features available on the website — betting, casino, payments, bonuses, and support. You also get push notifications for live updates.
Some features may not work properly on older versions, and you may experience login issues. It's best to keep the app updated. App Page Download the latest version from
Start by checking your internet connection. Close the app and reopen it. Try restarting your phone. If the problem persists, uninstall and reinstall the app. You can also log in through the website on your browser as an alternative.
Yes. MCW 365 uses SSL 256-bit encryption. Your personal and financial information is never shared with third parties. For more details, please visit our Privacy Policy Read more.
Change your password immediately and report it via live chat. We will secure your account right away and investigate any unauthorized transactions. Enable 2FA to protect your account going forward.
MCW 365's official website is mcw365.im. Always verify the URL before clicking any link. MCW 365 will never ask for your password or OTP via email or message. If you receive a suspicious message, report it to Support.
Yes, MCW 365 is licensed by an international gaming authority. Licensing details are available in the website footer. Being licensed means regular audits, protection of player funds, and guaranteed fair play.
Go to Account Settings > Security > Two-Factor Authentication to enable it. You can link your mobile number or Google Authenticator. Once 2FA is active, an OTP will be required at every login.
Once registered, VIP points are earned automatically as you play. Reach a set points threshold and you'll move up to the next level — no separate application required. For more details, On the VIP page View.
MCW 365 has 5 VIP levels: Bronze, Silver, Gold, Platinum, and Diamond. As you move up, you'll enjoy higher cashback, larger withdrawal limits, a dedicated account manager, and invitations to exclusive events.
Every bet earns you a set number of VIP points. Points can be earned across both Sports and Casino. During promo events, you may even earn double points.
Yes, your level may drop after a prolonged period of inactivity. Levels are typically reviewed after 3–6 months of inactivity. Playing regularly helps you maintain and advance your level.
Yes. Withdrawals for higher VIP level members are processed on a priority basis, and they also enjoy higher withdrawal limits. At the Diamond level, a dedicated payment manager is assigned.
Our MCW 365 Support team is available 24 hours a day in Bengali. Get a resolution in just minutes via Live Chat.
Got all your questions answered? Don't wait — join MCW 365 and start playing with a 100% Welcome Bonus.