MCW 365 Privacy Policy — How Your Data is Collected, Used, and Protected

MCW 365 (referred to hereinafter as "we", "us", or "the Platform") takes your privacy seriously. This Privacy Policy explains what information we collect, why we collect it, how we use it, and how securely it is stored.

MCW 365 operates in accordance with international standards. We have aligned our Privacy Policy with the European GDPR framework — even though our primary market is Bangladesh. This means you enjoy the same data protection rights as users anywhere in the world.

If this policy is hard to follow, reach out to our support team — they're happy to walk you through anything in plain language.

MCW 365 collects your information in several ways. Below is a breakdown by category:

MCW 365 uses your information for specific, defined purposes only. We never misuse your data.

MCW 365 may use your data to show you more relevant offers and bonuses. You can opt out of this personalised experience at any time through your settings.

MCW 365 does not sell your data to third parties. However, limited information may be shared in certain specific circumstances.

1. Payment Processors: To process deposits and withdrawals, necessary information is shared with bKash, Nagad, or your bank — solely for the purpose of completing the transaction.
2. Identity Verification Services: Limited data may be shared with authorised third-party document verification providers for KYC purposes.
3. Legal Requirements: Information may be disclosed pursuant to a court order or a lawful request from a government authority.
4. Fraud Prevention: If suspicious activity is detected, information may be shared with anti-fraud agencies.
5. Business Transfers: If ownership of MCW 365 changes, your data may be transferred to the new owner — however, the same privacy policy will continue to apply.

MCW 365 uses industry-leading technology and practices to keep your data secure. That said, no one can guarantee 100% security on the internet — so your own vigilance matters too.

• TLS/SSL Encryption: All data transfers are secured with 256-bit encryption.
• Firewall Protection: A multi-layer firewall prevents unauthorised access.
• Two-Factor Authentication (2FA): You can enable 2FA on your account for an added layer of security.
• Regular Security Audits: Third-party cybersecurity experts conduct regular system audits.
• Data Backup: Regular backups are maintained to prevent data loss in the event of server issues.
• Staff Training: All MCW 365 staff are trained on data protection policies.

MCW 365 uses cookies to enhance your experience on the website. Cookies are small text files stored in your browser.

You can disable non-essential cookies from your browser settings. Please note that doing so may limit certain features.

MCW 365 does not retain data longer than necessary. Each category of information has its own retention period.

• Account Information: For the duration of the account and for 5 years after closure (as required by law).
• Financial Transaction Records: Minimum 5 years (in compliance with financial regulations).
• Gaming History: Up to 3 years after account closure.
• Log Files: Up to 1 year.
• Marketing Consent Information: Until consent is withdrawn.

As an MCW 365 member, you have several important rights regarding your personal data. These rights are recognized under international privacy law.

MCW 365 does not collect data from minors (under 18), and they are not permitted to use our services.

• Age verification is carried out at the time of registration.
• If a user registers with a false age and is later identified as a minor, the account will be closed immediately.
• If we become aware that any data belonging to a minor has been collected, it will be deleted immediately.
• To report concerns about underage participation, contact: support@mcw365.im

MCW 365 uses certain third-party services such as payment gateways, game providers, and analytics tools. Each of these services has its own privacy policy.

• MCW 365 works exclusively with trusted and verified third-party partners.
• Game providers (such as Evolution and Pragmatic) may access gaming data — strictly for the purpose of delivering the game.
• Payment providers only receive the information necessary to complete a transaction.
• MCW 365 is not responsible for third-party privacy practices, but we ensure that all partners adhere to our standards.

MCW 365 may update this Privacy Policy from time to time. Changes may be made due to legal requirements, adoption of new technologies, or updates to our services.

• For significant changes, you will be notified in advance by email or in-app notification.
• The "Last Updated" date at the top of this page will always reflect the most recent revision.
• Continued use of the platform after any changes constitutes your acceptance of the updated policy.
• If you do not agree to the updated policy, you may request to close your account.

For any privacy-related questions, concerns, or requests, please get in touch with us. Our Data Protection Team is always ready to help.